Production Timeline, Shipping Policy & Returns

Shipping Policies:

Knots and Pipes ships worldwide from Hamilton, ON, Canada.

Free shipping is offered for all North American orders through Canada Post, regular ground delivery. Shipments are not tracked. Expedited shipping with a tracking number can be added to your order by selecting "Tracked Package" under upgraded shipping options. Tracking numbers for these orders will be provided upon shipment.

Once dispatched from the studio, the shipping timeline for domestic orders range from 5 to 7 business days. Timeline for orders shipped to the United States range from 7 to 15 business days.

Orders outside of North America are sent via Canada Post regular airmail. Delivery standards for your specific country can be found at www.canadapost.com

Please note: Orders shipped outside of Canada may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination. These fees are the responsibility of the recipient.

Production Timeline:

Given the made-to-order and small-batch production mantra at our studio, production on orders can take up to 2.5 weeks. This is in addition to the shipping timeline. We offer rush orders for a small fee. Please send us a message to discuss details if this is something that you are interested in.

If you have any questions or concerns please do not hesitate to contact us. Our goal is for the process to be just as streamlined as the product.

Simple. Quality. Thank you, Heather K & P

Returns:

We want you to love your K&P jewelry. If you are unhappy with your order please do not hesitate to contact us.

Returns and exchanges are handled on a case by case basis, within 5 days of receiving your order. Return shipping to K&P is the responsibility of the customer.